Frequently Asked Questions

Click the registration link on the pakgim homepage and fill in your full name, date of birth, email address, phone number and a secure password. You will receive a verification email — click the link inside to activate your account. Once activated, you can log in and begin exploring the Platform. Full withdrawal access requires completing the KYC verification process.

Pakgim requires a valid government-issued photo ID and a proof of address. For Pakistani users, a CNIC (Computerised National Identity Card) or a Pakistani passport is the standard identity document. For proof of address, a recent utility bill, bank statement or similar document dated within the last 90 days is acceptable. In some cases, source-of-funds documentation may also be requested.

No. Each individual user is permitted to hold only one active pakgim account at any time. Opening duplicate accounts — regardless of whether different email addresses, phone numbers or payment methods are used — is a direct breach of our Terms and Conditions. If duplicate accounts are identified, both may be suspended, any bonus funds voided and the balance held pending a review.

On the login page, click "Forgot Password?" and enter the email address registered to your pakgim account. A password reset link will be sent to that address within a few minutes. Click the link, create a new secure password and log in. If you do not receive the email, check your spam folder first, then contact our support team at [email protected] (plain text) for assistance.

To request permanent account closure, contact our support team at [email protected] (plain text) with the subject line "Account Closure Request". Include your registered name and email. Any real-money balance remaining after applicable reviews will be returned to your last verified payment method, subject to completed KYC and standard processing timelines. If you are closing your account due to gambling concerns, please consider using self-exclusion instead — details are on our Responsible Gambling page.

The Operator may support a range of familiar Pakistani payment channels, including bank transfers via HBL, UBL, Meezan Bank or Bank Alfalah, and mobile wallet options commonly used in Pakistan such as Easypaisa, JazzCash and Raast. Cryptocurrency options including BTC and USDT may also be available. These are listed as contextual references only — none of these providers endorse or confirm support for gambling. Confirm available methods within your account dashboard, as availability is subject to change.

Minimum deposit amounts vary by payment method and are confirmed within the deposit section of your account at the time of transaction. As a general reference, mobile wallet minimums tend to be lower than bank transfer minimums. All amounts are expressed in Pakistani Rupees (PKR). Ensure your account KYC is completed, as unverified accounts may have restricted deposit functionality.

Withdrawal processing times vary depending on the method selected. Mobile wallet withdrawals via channels like Easypaisa or JazzCash are typically faster than bank transfers to HBL, UBL or other banks. Additional verification checks may extend the processing time for large withdrawal amounts or first-time withdrawals. Pakgim does not guarantee specific processing timelines, as some delays are caused by third-party financial institutions.

Withdrawals can be placed on hold for several reasons: incomplete KYC documentation, unsatisfied wagering requirements attached to an active bonus, a pending compliance or AML review, or a mismatch between payment details and your verified account information. Log in and check for any outstanding notifications in your account. If nothing is indicated, email [email protected] (plain text) with your reference number for a prompt status update.

Pakgim does not impose platform-level transaction fees on standard deposits or withdrawals. However, your bank, mobile wallet provider or cryptocurrency exchange may apply their own network or service fees — these are determined by that third party, not by pakgim. For cryptocurrency withdrawals, applicable network (gas) fees are typically deducted from the transfer amount by the blockchain network.

Pakgim covers a wide range of sports, with a strong focus on markets that resonate with Pakistani users. This includes Pakistan national cricket team fixtures, PSL T20 matches, ICC tournaments (World Cups, Champions Trophy), bilateral series, international football leagues, UFC and MMA events, and more. Pre-match and live in-play markets are available across the main sports, with market depth varying by event significance.

Live in-play betting lets you place wagers on a match while it is actively in progress. Odds update in real time based on current match state — for example, during a PSL T20 innings, run rates, wickets taken and remaining overs all affect the available odds. Markets may be temporarily suspended during critical moments (wickets falling, drinks breaks, data feed updates) and can be closed at any time at the Operator's discretion.

The pakgim casino section includes live dealer games (live roulette, live baccarat, live blackjack and game show formats), slot games from leading software providers, and table game variants. Live casino games stream in real time with professional dealers. Game availability depends on the Operator's current software partnerships and may vary over time. The lobby within your account will always reflect the current live catalogue.

Settlement rules for abandoned or rain-affected cricket matches depend on the market type and official competition rules. In general, if a match is abandoned before a result is reached under Duckworth–Lewis–Stern (DLS) or before the minimum overs required for a result, wagers on match-winner markets are typically voided and stakes returned. Specific markets (top batsman, total sixes) may follow different rules. Always check the market-specific terms in your bet slip before placing a wager.

Yes. Pakgim supports accumulator bets — sometimes called parlays or combo bets — which combine multiple selections into a single wager. All selections must win for the accumulator to pay out. The potential return is calculated by multiplying the odds of each selection together. Accumulators offer higher potential returns but carry proportionally higher risk. Some markets and match types may be excluded from accumulator eligibility — check the bet slip for any restrictions.

A wagering requirement (also called a rollover) specifies how many times you must bet the bonus amount — and sometimes the deposit amount — before any winnings from bonus funds can be withdrawn. For example, if you receive a PKR 2,000 bonus with a 30× wagering requirement, you need to place PKR 60,000 in qualifying bets before the associated winnings become withdrawable. The specific multiplier, time limit and eligible games or markets are stated in each individual bonus offer.

Yes. Different game types typically contribute different percentages toward clearing a wagering requirement. Sports bets may contribute at a different rate than casino slots, and live casino games may contribute at a lower rate still or be excluded entirely. Some specific games may be fully excluded from bonus wagering. The contribution rates for each game category are detailed in the terms of the specific bonus offer. Always check before placing bets under an active bonus.

If you request a withdrawal while a bonus is active and the wagering requirement has not been met, the bonus funds and any winnings generated from them will typically be forfeited. Only the real-money portion of your balance that is not tied to the active bonus will be available for withdrawal. Exact forfeiture rules depend on the individual bonus terms — review these carefully before initiating a withdrawal.

Yes. All bonus funds and associated free bets carry an expiry date, which is stated in the individual offer terms — typically between 7 and 30 days from the date the bonus is credited. If the wagering requirement is not completed before the expiry date, any remaining bonus funds and winnings from those funds are automatically removed from your account. Expired bonuses are not reinstated under any circumstances.

Bonus funds may be voided for several reasons, including: exceeding the maximum bet size permitted while a bonus is active, placing excluded bet types or playing excluded games during an active bonus, evidence of bonus abuse or misuse, breach of the one-account-per-user policy, or failing to complete KYC verification. If you believe your bonus was voided in error, contact [email protected] (plain text) with your account details and bonus reference.

Pakgim uses industry-standard SSL/TLS encryption for all data transmitted between your device and our servers. Passwords are stored as one-way hashed values — never in plain text. Financial data is processed through compliant payment gateways subject to their own security standards. Staff access to personal data is restricted on a need-to-know basis. For full details of our data practices, please read our Privacy Policy.

Pakgim offers deposit limits (daily, weekly and monthly), loss limits, session time limits, reality check notifications, cooling-off periods and self-exclusion. These tools are accessible through your Account Settings. Limit reductions take effect immediately; limit increases require a 24-hour delay. Self-exclusion suspends your account for a minimum of 6 months and cannot be reversed during the chosen period. Visit our Responsible Gambling page for full details.

Log in to your pakgim account and navigate to Account Settings, then select "Responsible Gambling" or "Safe Play". From there, you can set a daily, weekly or monthly deposit cap in PKR. Reductions apply instantly. If you wish to increase an existing limit, the new higher limit will not activate until 24 hours have passed — this cooling-off delay is mandatory and cannot be bypassed. Contact support if you need help locating the settings panel.

Self-exclusion is a formal request to suspend your account for a minimum of 6 months, or permanently. Once activated, you cannot place new bets during the exclusion period — you also cannot reverse the exclusion before the chosen period ends. To activate self-exclusion, go to Account Settings, locate the Responsible Gambling section and follow the steps. You can also request self-exclusion directly by emailing [email protected] (plain text) with the subject "Self-Exclusion Request".

Pakistan has significant gambling restrictions, including the Prevention of Gambling Act, 1977. Pakgim does not claim to be licensed, regulated or authorised by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani provincial authority. Accessing this Platform from Pakistan is your own decision and responsibility. This answer is not legal advice — you should consult a qualified legal professional if you are uncertain of your legal position under applicable Pakistani law.